Trust, telehealth by Europ Assistance

  • We bring you doctors when you need them
  • Doctors that you can trust
  • Your personal data are secure and remain confidential
Consult now


We bring you doctors when you need them


Easy to use and secured

  • No app to download
  • “Click the link” to access the service from a smartphone, a tablet or a PC.
  • Multi-channel: phone, chat, video.
  • Secured IT solutions: 100% GDPR compliant, ISO27001.

24/7 access to healthcare

  • Appointment with a healthcare professional at your convenience over the next 7 days.
  • Practicing doctors and nurses, experienced in telemedicine usage.
  • Medical report shared with the patient after each teleconsultation
  • E-prescription can be delivered (in authorized countries only)
Large scope of specialties

Large scope of specialties

  • General practitioners
  • Medical specialists: dermatologists, gynecologists, pediatricians, psychologists.
  • Medical professionals specialized in Health coaching: nutrition, sleep disorder, smoking cessation, stress management


For minor health concerns, you don’t have to wait in an emergency room or at the hospital for a diagnosis and a treatment.

Declare your symptoms

Through 4 questions, we advise you about the best adapted healthcare solution: teleconsultation, referral or medical assistance.

Choose the day and time, or ask for immediate consultation

You can choose up to 7 days ahead when you want to talk to a doctor.

Chat with our doctors

Just start asking your question, wherever you are ; our doctors answer in few seconds.

Your teleconsultation by video

Talk with our doctors as if you are in their office, in full confidence (no recording).

What channel to select: chat, audio, video ?



Video is the closest practice to an in person-consult. It is very well adapted to psychology, dermatology, physiotherapist. The doctor can see the patient and discuss with a caregiver, in support to the patient.



Chat is very convenient and fast. More indicated for general medical information, it can be used anywhere. Preferred channel by young generations!


Audio (or phone) is very convenient for people not at ease with new technology. Privacy is ensured for a real-time interaction with a doctor.


Be quiet and comfortable

  • This teleconsultation is yours and our doctors are available to you, take your time.
  • Please make sure you are in a quiet and confidential environment to ensure the best quality of your exchange with the
  • 5 minutes before your appointment, check your internet connection, and prepare documents and questions you wish to share with the doctor.

A link with your treating doctor

  • Our teleconsultation and medical advice services are in complement to medical services provided by your personal doctor.
  • We recommend that you share your medical report, that we send after each service, with your personal doctor.
  • We can also share, with your formal agreement, our advices directly with your medical referral.

Trust our 50+ years' experience

  • Europ Assistance, set-up in 1963, is a
    pioneer in remote medical assistance.
  • We cover more than 300 million people in the world, wherever they are.
  • We managed more than 120,000 teleconsultation services in 2021.
  • We dedicated special lines for COVID-19 medical information and teleconsultation.


Our doctors, partners and clients explain why they trust the Europ Assistance telehealth services.

A reliable solution, guarantee of confidentiality and data protection

Medical Assistance is our DNA for 55+ years. We constantly pay high attention to our IT systems to secure the personal and sensitive information, that our customers entrust us.

Florence JEAN

Europ Assistance Global

Head of Global Health Business Line

A medical practice, in line with international recommendations

Our doctors are specifically trained in teleconsultation and exercise this practice in compliance with international recommendations. All of them also carry out clinical activities in direct contact with patients.

Pr Thomas Lescot

Europ Assistance Global

Group Chief Medical Officer

Very simple to go through and to get an appointment

The user experience is very smooth. It was very easy to get an online appointment with a doctor within minutes. I was late for my appointment, but the doctor waited for me. I received his medical report right after our conversation. Very professional!

Kun C.

Insurance Broker, Thailand

Chief Product Officer

The doctor reassured me through the videoconsultation

I was in trouble, not managing to find a doctor available for my child who had fever since the morning. EA doctor could reassure me and provided appropriate advices via video. I recommend the service.

Hanna 34

Telco operator, Hungary

Europ Assistance Customer

I could chat in direct with a doctor

My employer offered all employees an access to teleconsultation for free. We can chat in direct with doctors to answer any healthcare related questions we may have. That's cool, easy and much useful.

Christopher 22

Bank Employee, Spain

Europ Assistance Customer


You need further information ? Take a look to our frequently asked questions.


The service

All what you want to clarify about the service.



Because we are not all IT professionals...

Symptom Checker

For us to guide you through the best adapted healthcare solution.

The appointment

The Medical Professionals

It is important that we build trust for you.


Security & Compliance

We pay high attention to your data protection and confidentiality.


The service

All what you want to clarify about the service.

  • What is teleconsultation service?

    Teleconsultation service by Europ Assistance can be a remote consultation with a doctor (GP or specialist), but it can be also medical advice to answer your questions, explanation of medical results, or even a coaching session with one of our healthcare professionals (nutritionist, nurse specialized in stress management, smoking cessation or sleep disorder).

  • What is NOT teleconsultation service?

    Our service is not an emergency service. If we detect in your symptoms you declare a potential urgent condition, we either advise you to have a face-to face visit or that you call the emergency unit of your location.

  • What is usually excluded from teleconsultation service?

    Whereas more and more medical decisions can be taken by a healthcare professional at a distance, some conditions or requests are still difficult to be managed remotely: issuance of a prescription (depending on local regulations) or if authorized, the renewal of a treatment over a certain period, issuance of a fit to work certificate, requiring advanced medical information, pregnancy follow-up. Also, when patients present certain symptoms, health symptom checkers or healthcare professional may recommend a face-to-face visit instead of a teleconsultation (loss of consciousness, important nosebleed, chest pain, ...).

  • How long is a teleconsultation?

    Each teleconsultation can be of duration up to 30 minutes; nevertheless, for certain specialties, our doctor may need more time. In that case, we take the time needed or propose another teleconsultation session later.

  • How to start my teleconsultation?

    In the email confirmation and in the reminder you receive 10 minutes before your appointment, you will find a link to connect at the date and time of the teleconsultation. You can access whenever you want. At the time of the consultation, the waiting room will appear and our doctor will open the consultation.

  • Can I refuse the video and have the consultation only by phone?

    Yes, even if you chose "videochat" when booking your appointment, you can change your mind at the last minute and even during the consultation with the doctor. Just accept the "audio" mode, your camera will not be activated.

  • I cannot connect at the time of the consultation. What happens?

    5 minutes after the time of your appointment, in the case you do not show, our supervisors are alerted and our staff will call you back to know if something is doing wrong. If everything fine, you can connect to the consultation during the 30 minutes of the time slot that you booked. If the time has passed, you should book another teleconsultation.

  • When can I book a teleconsultation?

    You can book 24/7 a teleconsultation over the next 7 days, by selecting a timeslot that is available in the online calendar.

  • How long should I wait to have a doctor online?

    We offer a 24/7 teleconsultation service. You can schedule a service within 15 minutes. Our doctors may not be available at the exact time you are looking for, but will be on time at your appointment.

  • Can I cancel or modify an appointment?

    Yes, you can cancel and modify an appointment up to 10 minutes before the consultation. Just click on the link in the confirmation email you received and select cancel. To modify, you should first cancel and then choose another time slot in the calendar.

  • Can I book 2 appointments for the same specialty for the same person?

    No, we do not allow multiple appointments for the same person and the same specialty. You can book another appointment only once the one you booked has been completed.



Because we are not all IT professionals...

  • Should I install an app?

    No, no need to download an app. Just click in our web app onto the link and follow our guidance.

  • How to know if my browser or my system are compliant to use the videochat?

    In the email confirmation you will receive, we list all the systems for which our solution is optimized, so that you can check in advance. The list is as below: - Desktop: Edge from 17 , Firefox from 22, Chrome from 23, Safari for MacOs from 11 - Mobile: Safari for iOS from 11, Android Browser from 76, Chrome for Android from 76, Samsung Internet from 9.2

  • I don't have a camera for the video. Can I still benefit of a teleconsultation?

    Yes, our teleconsultation can be perfectly managed via audio and chat.

  • Can I use my smartphone for the teleconsultation?

    Yes, you can use a computer, a tablet or a smartphone.

  • Is Internet mandatory to access the service?

    Yes, a minimum bandwidth is mandatory for the appointment booking, the chat and the audio. A good quality connection is required for the video. If the bandwidth is not sufficient, the system will automatically switch from video to audio, without disconnecting you.

  • What to do in case of a disconnection during a consultation?

    In the case you are disconnected with the doctor during a consultation, simply click on the same button to access the service. You will be connected with the same doctor. In case the quality of the bandwidth is really too bad, our doctor will propose to call you back on the phone number you declared at the time of the appointment, or another phone number that you can indicate.

Symptom Checker

For us to guide you through the best adapted healthcare solution.

  • Going through the symptom checker, how do I know if I am eligible to a teleconsultation or not?

    Our symptom checker is analysing the symptoms you declare and indicates you the healthcare solution that may correspond the best to your condition. Only conditions that our doctors consider they can manage at a distance are eligible, i.e. runny nose, vomiting, temperature for less than 24 hours, etc.

  • In which cases am I not eligible to a teleconsultation?

    Our service is not an emergency service. If we detect in your symptoms you declare a potential urgent condition, we either advise you to have a face-to face visit or that you call the emergency unit of your location.

The appointment

The Medical Professionals

It is important that we build trust for you.

  • How can I be sure of the qualification and the quality fo the medical doctor?

    Europ Assistance is selecting the medical professionals that manage the teleconsultation service as per different criteria: medical background and experience, soft skills to take care of the patient at a distance, capacity of autonomy to face all individual situations.

  • What are the specialties available at Europ Assistance?

    We can offer the following specialties: general medicine, pediatrics, gynecology, psychology, cardiology, health coaching, nutrition coaching.

  • In the case the doctor does not show at my teleconsultation, what happens?

    This is a situation that should not happen, nevertheless, our healthcare professionals are human, and may have themselves a constraint not allowing them to attend your appointment. 5 minutes after the time of your appointment, in the case the doctor does not show, our supervisors are alerted. If another doctor is available, your teleconsultation will be automatically rerouted to the available doctor. If no other doctor available, our staff will call you back to apologize for the inconvenience and propose another time slot with you.


Security & Compliance

We pay high attention to your data protection and confidentiality.

  • How can I be sure of the data security?

    All our solutions are highly secured, ISO 27001 and GDPR compliant, for the highest guarantee of your data protection, at every moment of the teleconsultation.

  • Where are my personal data hosted?

    Your personal data are hosted on the Europ Assistance servers.

  • Can I access my personal data and ask to delete them?

    Yes, you can contact Europ Assistance to ask information about which personal data we collected for the teleconsultation service. We can also delete all information that is not mandatory to keep for regulatory purpose.