Cookie Policy
COOKIES AND PASSIVE DATA COLLECTION – EXTENDED INFORMATION NOTE ON COOKIES
The Europ Assistance Telehealth websites use cookies and similar technologies to ensure the proper functioning of the procedures performed and improve the surfing experience of users and carry out profiling activities. This document provides detailed information on the use of cookies and similar technologies, their management methods and how they are used within the websites of Europ Assistance.
The use of cookies by the Data Controller – Europ Assistance – is regulated by the Privacy Policy’s website.
DEFINITION
Cookies are text files (letters and/or numbers) containing groups of information stored in Data Subjects’ computer or mobile device every time they visit a website through a browser. At each subsequent visit the browser sends these cookies to the website which originated them or to another website. Cookies allow websites to store certain information in order to allow users to navigate online in a simple and fast way. Cookies are used for different purposes and have different characteristics. They can be used either by the Data Controller of the website you are visiting, or by third party.
TYPES OF COOKIES
Europ Assistance does not use cookies in its websites for commercial profiling.
The websites of Europ Assistance use the following categories of cookies:
- Session cookies or browsing cookies:
These cookies are necessary for a correct functioning of the website and for the use of the services contained therein. In their absence, the website or some of its sections may not work properly. Therefore, cookies are always used regardless the users’ preferences. This category of cookies is always sent from our domain. Users may delete these cookies using their browser functions.
- Analytics cookies:
These cookies are used to collect information on the use of the website, such as, for instance, the pages visited more frequently. They do not store users’ personal data, but they collect only aggregated and anonymous data.
LIST OF COOKIES USED IN OUR TELEHEALTH WEBSITES
- Cookie agreement:
- Set by EA Holding
- Duration: 1 day
- Present when the cookie banner is displayed on the screen
- Goal: to track if the user has accepted the cookie banner
- The consent of the user is required
- _ga:
- Set by Google
- Duration: 2 years
- Present only if Google analytics is set for the web app
- Goal: Google analytics tracking
- The consent of the user is required
- _gat:
- Set by Google
- Duration: 1 day
- Present only if Google analytics is set for the web app
- Goal: Google analytics tracking
- The consent of the user is required
- Cookies for teleconsultation (Cf. list and details: https://www.livehelp.it/en/cookie-policy)
- Set by LiveHelp
- Duration: cf. the link above
- Always present in teleconsultation
- Goal: Technical cookies to enable the online booking, chat and video/audio features
- The consent of the user is not required
INTERNET USER’S CONSENT
The provision of data by users is optional.
Users of the Europ Assistance website will provide consent for the provision of data through cookies if they fulfill one of the following actions:
- clicking on the OK button present in the banner;
- closing the banner through the appropriate button (X);
- clicking on any other point of the page.
Users may set their browser in order to receive a warning on the presence of cookies and decide if accept or refuse them. Moreover, they may delete such cookies through functions available in every browser for the internet access.
For example, in Internet Explorer, menu Tools-> Internet Options -> Privacy, you can access a control panel where it’s possible to accept or not the different types of cookies and remove them.
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
- Opera: http://help.opera.com/Windows/10.00/en/cookies.html
- Safari: https://support.apple.com/en-us/HT201265