Medical Advice in your language
- You are Ukrainian and had to leave your country
- Access to health with a doctor you understand is challenging
- Our doctors speak Ukrainian and Russian
- Our service is for free via audio or video
Consult now
MEDICAL ADVICE
Talking with a doctor in your language
Easy to use
- No app to download
- “Click the link” to access the service from a smartphone, a tablet or a PC.
- Multi-channel: audio or video
- Secured IT solutions
All services online
- Appointment with a doctor at your convenience over the next 7 days.
- Medical report sent after each teleconsultation with the notes of the doctor
- If needed and possible, referral to a facility in the near area of your location
Engaged doctors
- Doctors ready to answer any question
- Practicing doctors, trained to telemedicine usage
- Volunteers to support Ukrainians needing medical support
HOW IT WORKS
You stay in a location where access to health with doctors speaking your language can be difficult.
Book an appointment with a doctor of your language to clarify your medical situation and for medical advice.
The service is available by audio and video
Video
Video is the closest practice to an in person-consult. You can see the doctor as if in the office. The doctor can see you and also a caregiver aside you in the case you need some support during the consultation.
Video helps a lot to communicate and improves much the relationships with the doctor.
Fully secured, we guarantee that we don't make any recording.
Audio
Audio (or phone) is very convenient for teleconsultation.
Privacy is ensured for a real-time interaction with a doctor.
Remote medical advice by audio is done for years by Europ Assistance and proved its efficiency in reassuring our customers in many difficult situations.
TIPS & ADVICES
Before the teleconsultation
- This teleconsultation is yours and our doctors are available to you, take your time.
- Please make sure you are in a quiet and confidential environment to ensure the best quality of your exchange with the
doctor. - 5 minutes before your appointment, check your internet connection, and prepare documents and questions you wish to share with the doctor.
During the teleconsultation
- You can ask advice for any specialty: general medicine, pediatrics, gynecology, etc.
- You should not hesitate to tell our doctor that you did not understand. Our doctor will reformulate.
- You can take a picture (skin, documents) and share with the doctor
After the teleconsultation
- You need a physical visit: we will try to refer you to the right place
- You need a prescription: not available via this service, we will find the right place to go to obtain it
- You need a follow-up call: your next appointment may not be with the same doctor, but we will do our best to enable this.
FAQ
You need further information ? Take a look to our frequently asked questions.
The service
All what you want to clarify about the service.
Technology
Our solution is easy to use, but you may face difficulties still.
Our doctors
It is important that we build trust for you.
Security & Compliance
We pay high attention to your data protection and confidentiality.
The service
All what you want to clarify about the service.
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What is the medical advice service we offer?
Our doctors will deliver a general medicine service. You can ask any question related to any kind of issues.
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What we will not able to deliver?
We cannot deliver prescriptions via this service. We would steer the patient to local nearest facility to get an appointment and a formal prescription with a doctor. Our doctor can deliver recommendations for over the counter medicine.
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How long is a teleconsultation?
Each teleconsultation can be of duration up to 30 minutes. Usual duration is about 15 minutes.
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How to start my teleconsultation?
In the email confirmation and in the reminder you receive 10 minutes before your appointment, you will find a link to connect at the date and time of the teleconsultation. You can access whenever you want. At the time of the consultation, the waiting room will appear and our doctor will open the consultation.
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Can I refuse the video and have the consultation only by audio?
Yes, even if you chose "videochat" when booking your appointment, you can change your mind at the last minute and even during the consultation with the doctor. Just accept the "audio" mode, your camera will not be activated.
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I cannot connect at the time of the consultation. What happens?
Our doctors have your direct phone number and would try to reach you out. In the case they cannot, you can contact our 24/7 assistance center that will help you.
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When can I book a teleconsultation?
You can book 24/7 a teleconsultation over the next 7 days, by selecting a timeslot that is available in the online calendar.
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Can I cancel or modify an appointment?
Yes, you can cancel and modify an appointment up to 10 minutes before the consultation. Just click on the link in the confirmation email you received and select cancel. To modify, you should first cancel and then choose another time slot in the calendar.
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Can I book 2 appointments for the same specialty for the same person?
No, we do not allow multiple appointments for the same person and the same specialty. You can book another appointment only once the one you booked has been completed.
Technology
Our solution is easy to use, but you may face difficulties still.
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Should I install an app?
No, no need to download an app. Just click in our web app onto the link and follow our guidance.
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I don't have a camera for the video. Can I still benefit of a teleconsultation?
Yes, our teleconsultation can be perfectly managed via audio.
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Can I use my smartphone for the teleconsultation?
Yes, you can use a computer, a tablet or a smartphone.
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Is Internet mandatory to access the service?
Yes, a minimum bandwidth is mandatory for the appointment booking and the audio. A good quality connection is required for the video. If the bandwidth is not sufficient, the system will automatically switch from video to audio, without disconnecting you.
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What to do in case of a disconnection during a consultation?
In the case you are disconnected with the doctor during a consultation, simply click on the same button to access the service. You will be connected with the same doctor. In case the quality of the bandwidth is really too bad, our doctor will propose to call you back on the phone number you declared at the time of the appointment, or another phone number that you can indicate.
Our doctors
It is important that we build trust for you.
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How can I be sure of the qualification and the quality fo the medical doctor?
Europ Assistance is selecting the medical professionals that manage the teleconsultation service as per different criteria: medical background and experience, soft skills to take care of the patient at a distance, capacity of autonomy to face all individual situations.
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What are the languages of the doctors?
We specifically recruited doctors, actively practicing in their country, who can speak Ukrainian or Russian at a sufficient level to manage a teleconsultation.
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In the case the doctor does not show at my teleconsultation, what happens?
This is a situation that should not happen, nevertheless, our healthcare professionals are human, and may have themselves a constraint not allowing them to attend your appointment. 5 minutes after the time of your appointment, in the case the doctor does not show, our supervisors are alerted. If another doctor is available, your teleconsultation will be automatically rerouted to the available doctor. If no other doctor available, our staff will call you back to apologize for the inconvenience and propose another time slot with you.
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Where are the doctors located?
We make our best to have doctors registered in the country where you are located. Nevertheless, the doctor managing the call with you may also be located in another country of the European Union.
Security & Compliance
We pay high attention to your data protection and confidentiality.
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How can I be sure of the data security?
All our solutions are highly secured, ISO 27001 and GDPR compliant, for the highest guarantee of your data protection, at every moment of the teleconsultation.
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Where are my personal data hosted?
Your personal data are hosted on the Europ Assistance and our partners' servers.
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Can I access my personal data and ask to delete them?
Yes, you can contact Europ Assistance to ask information about which personal data we collected for the teleconsultation service. We can also delete all information that is not mandatory to keep for regulatory purpose.