Consult Online for Mental Health Counseling
- Malaysian Licensed Practitioners
- Real-time booking confirmation
- 100% safe & confidential
CONSULT NOW
THE SERVICES
We bring you solutions when you need them
Emergency Mental Health relief call
- Same-day appointment
- Emergency teleconsultation with option to schedule a follow-up session with a medical practitioner at convenience
- Service available weekdays from 9am to 5 pm and on weekends 9am to 12pm
Consult online with a mental health counselor
- Teleconsultation with a licensed psychologist
- Real-time booking confirmation with next-day appointment available
- Service available everyday from 8am to 9pm
HOW IT WORKS
For mental health counseling, a medical professional is available at your finger tips in 4 easy steps.
What channel to select: chat, audio, video?
Video
Video is the closest practice to an in person-consult. It is very well-adapted for mental health counseling. The medical professional can see the patient and it can facilitate the discussion.
Chat
Chat is very convenient and fast, it can be used anywhere.
Audio
Audio (or phone) is very convenient for people not at ease with new technology. Privacy is ensured for a real-time interaction with our medical professional.
TIPS & ADVICES
Be quiet and comfortable
- This teleconsultation is yours and our medical professionals are available to you, take your time.
- Make sure you are comfortable and in a quiet environment to ensure the best quality of your exchange with the medical professional.
- 5 minutes before your appointment, check your internet connection, and prepare documents and questions you wish to share with the medical professional.
A link with your treating doctor
- Our teleconsultation and medical advice services are in complement to medical services provided by your personal doctor.
- We recommend that you share your medical report, that we send after each service, with your family doctor.
- We can also share, with your formal agreement, our advices directly with your medical referral.
A service powered by Europ Assistance
- With over 60 years of experience, Europ Assistance is a pioneer in remote medical assistance.
- We cover more than 300 million people in the world, wherever they are.
- We managed almost 120,000 teleconsultation services in 2021.
Testimonies
Your feedback matters!
Emergency Relief Call
My son Simon is 14 and his main anxiety is about school as he gets very worried about tests. One morning, he woke up feeling really jittery about the test he was about to take. I tried reassuring him without success. He refused to leave his room and I started to get very worried as it was the first time it had taken such proportion and the clock was ticking. I had heard about the emergency relief call included in my insurance policy so I decided to give it a try. The mental health counselor was very patient and quickly managed to calm down Simon with some breathing exercises. We also scheduled another session the next day to discuss in more details Simon’s situation, in order to help him in the long term.
Jade
Emergency relief call for her son
Videocall
Mental Health Support
For the past few months, work had started to become more and more difficult. I was constantly exhausted, stressed out and it had reached a point when waking up to go to the office every morning was a real struggle. Until one day I came back home in tears. So I decided it was time to take some action and I booked a teleconsultation with a psychologist. It was the first time someone made me realised I was actually doing a burnout. The psychologist was really understanding and reassuring. It is always difficult to make the first step but I’m so grateful someone was there when I needed it.
Yusuf
Mental Health Support
Audio
Mental Health Counseling related to OCD
I had been struggling with obsessive compulsive disorders since my childhood as far as I remember. They were mostly related to a phobia of germs and were manifesting through very excessive cleaning and hand washing. But it really became complicated to manage due to the COVID-19 situation. It really triggered something to the extent going to work, traveling in public transportation or being in a crowded place would make me feel anxious, dizzy and want to run away. After discussing about it with some friends, I realised I really needed help as I wouldn’t be able to get through it just by myself. That’s how I learnt about MPI Generali’s mental health support service. That first session was really an eye opener. I know it’s going to be a long process, but this was the kick I really needed.
Adam
Mental Health Support
Videocall
Emergency Relief Call
My husband was subject to panic attacks when I met him about 5 years ago. At that time, he was seeing a psychologist to help him. After some time, the attacks just stopped and his visits to the psychologist became very rare. Except that two months ago, out of the blue, he got a panic attack again after almost four years. He was such in a bad head space that I used the emergency relief call to quickly get some counseling. Through breathing exercises, the medical professional managed to calm down my husband. We also scheduled a follow-up session the next day as this was most probably a relapse and to get some advice on how to take this forward.
Aisyah and Ismail
Emergency relief call for her husband
Videocall
FAQ
You need further information ? Take a look to our frequently asked questions.
The Service
All the key information about our services
Technology
Because we are not all IT professionals...
The Medical Professionals
It is important that we build trust for you.
Security & Compliance
We pay high attention to your data protection and confidentiality.
The Service
All the key information about our services
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What is teleconsultation service?
Teleconsultation service refers to a remote consultation with a medical professional for the purpose of providing mental health advice or counselling through electronic means.
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What is NOT teleconsultation service?
Our teleconsultation service is not an emergency service. In case of emergency, please seek immediate emergency medical care/assistance or call 999 (or to your local emergency facility). If we detect a potential urgent condition (e.g. risk of self-harm, suicidal thoughts), we will advise you to have an emergency face-to face visit with a psychologist.
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What is usually excluded from teleconsultation service?
Whereas more and more medical decisions can be taken by a medical professional at a distance, some conditions or requests are still difficult to be managed remotely. This can include the issuance of a prescription as it depends on local regulations, the renewal of a treatment if prescribed originally by another medical professional, the issuance of a fit to work certificate as it may require a physical check, or in case the patient's condition requires advanced medical information. Also, if we detect a potential urgent condition, our medical professional may recommend a face-to-face visit instead of a teleconsultation.
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How long is a teleconsultation?
A mental health teleconsultation usually lasts from 30 minutes up to 1 hour. The emergency relief call lasts around 30 minutes.
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How to start my teleconsultation?
In the email confirmation and in the reminder you receive 10 minutes before your appointment, you will find a link to connect at the date and time of the teleconsultation. You can access whenever you want. At the time of the consultation, the waiting room will appear and our medical professional will open the consultation.
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Can I refuse the video and have the consultation only by phone?
Yes, even if you chose "videochat" when booking your appointment, you can change your mind at the last minute and even during the consultation with the medical professional. Just accept the "audio" mode, your camera will not be activated.
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When can I book a teleconsultation?
You can book through our online calendar 24/7 and up to 7 days in advance, by selecting a timeslot that is available:
1. For Emergency Relief Call: Medical professionals available weekdays from 9am to 5 pm and on weekends from 9am to 12pm
2. For Mental Health Counseling: Medical professionals available every day from 8am to 9pm -
In which cases am I not eligible to a teleconsultation?
Our service is not an emergency service. If we detect a potential urgent condition (risk of self-harm, suicidal thoughts etc.), we either advise you to have an emergency face-to face visit with a psychologist or that you call the emergency number: 999.
Technology
Because we are not all IT professionals...
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Should I install an app?
No, no need to download an app. Just click in our web app onto the link and follow our guidance.
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How do I check if the browser or system that I am using is suitable for a videochat?
In our email confirmation to you, a list of all the systems to which our solution is optimized will be sent to you. The list of the systems includes Desktop: Edge from 17, Firefox from 22, Chrome from 23, Safari for MacOs from 11 – Mobile: Safari for iOS from 11, Android Browser from 76, Chrome from Android from 76 and Samsung Internet from 9.2.
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Can I still use and benefit from a teleconsultation despite not having a camera for the video?
Yes, our teleconsultation can be perfectly managed via audio and chat.
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Can I use my smartphone for the teleconsultation?
Yes, you can use a computer, a tablet or a smartphone.
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Is Internet mandatory to access the service?
Yes, a minimum bandwidth is mandatory for the appointment booking, the chat and the audio. A good quality connection is required for the video. If the bandwidth is not sufficient, the system will automatically switch from video to audio, without disconnecting you.
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What to do in case of a disconnection during a consultation?
In the case you are disconnected with the medical professional during a consultation, simply click on the same button to access the service. You will be connected with the same medical professional. In case the quality of the bandwidth is really too bad, our medical professional will propose to call you back on the phone number you declared at the time of the appointment, or another phone number that you can indicate.
The Medical Professionals
It is important that we build trust for you.
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How can I be sure of the qualification and the quality of the medical professional?
We select the medical professionals that manage the teleconsultation service as per different criteria: medical background and experience, soft skills to take care of the patient at a distance, capacity of autonomy to face all individual situations.
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What are the specialties available?
Our teleconsultations are performed by licensed medical professionals.
Security & Compliance
We pay high attention to your data protection and confidentiality.
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Are all my data provided for the teleconsultation service secured and protected?
All data provided through our solutions are highly secured and protected with compliance to ISO 27001, Personal Data Protection Act 2010 (PDPA) and General Data Protection Regulation (GDPR) at all times.
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Where are my personal data hosted?
Your personal data are hosted on the Europ Assistance servers.
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Can I access my personal data and ask to delete them?
Yes, you can contact us to ask information about which personal data we collected for the teleconsultation service. We can also delete all information that is not mandatory to keep for regulatory purpose. You can call +60323020014 or email us at ops.my@europ-assistance.my.
How can I get in touch?
This service is powered by Europ Assistance. You can get in touch with their call center through:
Phone number : +60323020014
Email : ops.my@europ-assistance.my
